Our customer is the industry’s only company exclusively focused on Java and the Java Virtual Machine (JVM) and widely known for its JVMs solutions, is looking for a Customer Support Engineer

 

Job Duties:

• Provide first and second-level support for Azul’s Zing JVM and Zulu JVM products
• First level support responsibilities include:
  • Onboarding customers
  • Answering questions and solving simple issues
• Second level support responsibilities include:
  • perform in-depth analysis and develop resolution strategies for issues such as:
    • application crashes
    • application performance, including both throughput and latency issues
    • gc log analysis
    • heap dump analysis
    • first pass crash dump analysis
  • application and server performance optimization
  • JVM and OS configuration, monitoring and measurement
• Other responsibilities
  • Coordinate with Azul Software Engineering to define and resolve bugs and enhancements
  • Maintain internal wikis and external knowledge base and user forums

Preferred Qualifications and Skills:

• Bachelor’s degree (or equivalent) in Computer Science, Electrical Engineering, Information systems, Mathematics, or related subject
• Three years of experience application support or application development, especially Java app support and development.
• Strong Linux background, including monitoring and tuning Linux and writing shell scripts
• High level language experience, including Java
• Experience with any of: Apache, Tomcat, JBoss, WebLogic, WebSphere, Glassfish

• Good working knowledge of TCP/IP networking
• Experience with Java and Linux crash analysis
• Windows and Mac experience
• Good written and spoken English. This is essential, we do business in English.

Offer:

• Work on an industry-leading JVM with high visibility and impact on the industry
• Work in a global highly professional team of JVM experts
• Competitive compensation
• Flexible hours
• Benefits package: medical insurance, parking spot, coffee and snacks, etc